SALON POLICY Novum Studio -Tooth Gems
Appointments
Appointments are only confirmed after booking through the official booking system. Clients are responsible for selecting the correct treatment.
Deposits & Payments
All deposits and online payments are non-refundable. The remaining balance must be paid immediately after the treatment.
Cancellation Policy
Appointments must be cancelled or rescheduled at least 48 hours in advance. Cancellations within 48 hours of the appointment may result in loss of the deposit or full charge of the reserved treatment time.
No-Show & Cancellation Policy
Appointments must be cancelled or rescheduled at least 48 hours before the scheduled time. Cancellations within 48 hours of the appointment, or failure to attend, will result in full charges for the reserved treatment time.
For appointments booked less than 24 hours in advance (last-minute bookings), the 48-hour cancellation rule does not apply and the appointment cannot be cancelled free of charge.
By booking an appointment, the client agrees to the salon’s cancellation and no-show policy and confirms responsibility for checking all appointment details (date, time, and treatment). Appointments made via online booking platforms or directly with Novum Studio are considered confirmed once the booking is completed.
If a client fails to attend or cancels in violation of this policy, the full treatment cost will be charged and an invoice may be issued. Unpaid invoices may be transferred to a debt collection agency, with any additional administrative or collection costs charged to the client.
By completing the booking, the client confirms that they have read and accepted these terms and conditions.
Late Arrival
Clients arriving more than 10 minutes late may have their appointment shortened or cancelled. Full payment may still apply.
Started or Completed Treatments
By attending an appointment, the client agrees to the immediate commencement of the treatment and waives the right of withdrawal for treatments that have already started or been completed.
Results Disclaimer
Results of Tooth Gems treatments vary depending on tooth enamel condition, oral health, previous dental treatments, lifestyle, and aftercare. Individual biological factors are beyond the control of the technician.
No Refund on Completed Services
Refunds, partial refunds, or compensation will not be provided once a treatment has been completed.
Reference Photos
Inspiration photos are for guidance only and do not guarantee an identical result.
Aftercare Responsibility
Clients are responsible for following the provided aftercare instructions. Incorrect aftercare may affect durability and results.
Allergic Reactions & Medical Information
Novum Studio is not responsible for reactions resulting from undisclosed medical conditions, allergies, medication, or previous dental treatments.
Right to Refuse Service
Novum Studio reserves the right to refuse service to anyone displaying inappropriate behavior, poor hygiene, or medical contraindications.